Support Ticket
Please use the following contact information for technical support requests only. For all other inquiries please use the information and form on the Contact Us page.
856-335-9895
Address
16000 Horizon Way, #800 Mount Laurel, NJ 08054
Faq
What qualifies as a critical issue?
Examples include network outages, server crashes, phone system failure, or inability to access business-critical systems.
What are your support hours?
Our standard support hours are Monday to Friday, 8:00 AM to 6:00 PM EST. Emergency support is available 24/7 for.
My email isn’t working what can I try first?
Try restarting your device and checking your internet connection. If using Outlook or webmail, note any error messages and include them in your ticket.
How long does it take to get a response?
We typically respond to tickets within 1 business hour. Critical issues are prioritized and may receive faster attention.
My phone isn’t ringing or I’m having audio issues what should I check?
Ensure your headset is plugged in properly and your volume is up. If using a softphone, verify it’s enabled and set to the correct input/output device.
How do I request access or change permissions for a user?
Please specify the user, desired access level, and any affected systems (email, file share, VPN, etc.) in your request for faster processing.